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What if my Credit Card is declned?
Once you have placed your order we seek approval to charge your credit or debit card with the cost of your order.

Ocassionally approval is declined and we are unable to charge your card and, therefore, unable to process and ship your order. If this is the case, you will be notified by e-mail, to the e-mail address you supplied when placing the order, that your card has been declined.

While we are not given a reason by the card processing company there is often a simple reason:

  • You have submitted an incorrect expiry date when placing your order
  • You have mistyped the card number when placing your order
  • The three digit security code has been entered incorrectly when the order was placed
  • The billing address submitted with your order does not match the billing address for the card holder
If you receive an e-mail to say that your card has been declined, please check the details you have submitted and either:
  • Replace your order on-line using the correct card details
  • Please call our order hotline (+44 (0)1764 656351) and let our customer services staff know of the problem. They can take down the correct details and re-activate the order which saves you the trouble of placing your order again.
Additionally very ocassionally for overseas customers, particularly in the USA, your credit card company automatically prevents your card being used for overseas transactions. If you are sure that the card details you submitted are correct and you have received an e-mail to say that we cannot process your order then the problem may well be with your card company. Often a simple phone call to them can confirm that a restriction is in place and they will, with your authority, lift the restriction so that you can shop with us.

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